What happens if you have a complaint?

Disputes are not an everyday occurrence at Allianz; we strive to do things the right way.
Sometimes though, differences do occur, and when this happens, our aim is to resolve them as amicably and quickly as possible.

Allianz is a signatory to and participates in the Fair Insurance Code.

If you make a complaint to us, we will:

  • Acknowledge receipt of your complaint within three working days and commence an investigation.
  • Send you written advice within 10 working days about the progress or outcome of your complaint.
  • Send you written advice if we are unable to resolve the complaint to your satisfaction or within two months, and advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.
  • Financial Services Complaints Limited is an independent approved disputes resolution scheme and its services are free of charge to complainants. Some complaints and disputes are not covered and they will tell you if this is the case.

To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website - http://www.fscl.org.nz/ or you can contact them as follows:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
Freephone: 0800 347 257